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Warranty Contact Information for USA

For information in regards to the limited warranty, please see your Use & Care booklet. See our Hamilton Beach and Proctor-Silex on-line Use & Care page.
"My appliance or part is still under warranty..."

Appliance
Warranted appliances should be properly packed with a brief letter including name, mailing address, and explanation for the return. The package should then be insured and mailed prepaid to: 

Hamilton Beach
attn: Dock 1
263 Yadkin Road
Southern Pines, NC 28387

To guarantee repair or replacement without charge, a dated sales receipt showing purchase within the limited warranty period* must accompany the appliance. Without a sales receipt, warranty will be estimated according to the appliance's manufactured date. A comparable appliance should arrive within 2-3 weeks. However, in case an appliance is not covered by warranty, correspondence offering alternatives will be mailed to you. 

Part
To receive a part replaced by the warranty, properly pack the damaged part, sales receipt showing purchase within the limited warranty period* and a brief letter including your name, mailing address, and model number. Mail the prepaid package to: 

Hamilton Beach
attn: Dock 1
263 Yadkin Road
Southern Pines, NC 28387

Your replacement part should arrive within 2-3 weeks. However, if more information is needed or in the event that the part is not covered by warranty, correspondence will be mailed to you offering alternatives.

"My appliance or part is out of warranty..." 

Appliance
Consult your local telephone directory for the appliance repair center nearest you. 

Part
To purchase repair parts email customer.service@hamiltonbeach.com.

"I'm not sure whether my appliance or part is still under warranty..."

Appliance
Simply mail it to us. We'll evaluate and either replace it for you or send you correspondence offering alternatives. The appliance should be properly packed with a brief letter including name, mailing address, and explanation for the return. The package should then be insured and mailed prepaid to: 

Hamilton Beach
attn: Dock 1
263 Yadkin Road
Southern Pines, NC 28387

To guarantee repair or replacement without charge, a dated sales receipt showing purchase within the limited warranty period* must accompany the appliance. Without a sales receipt, warranty will be estimated according to the appliance's manufactured date. A comparable appliance should arrive within 2-3 weeks (if it is still under warranty). 

Part
Simply mail it to us. We'll evaluate and either replace it for you or send you correspondence offering alternative options. Carefully pack the defective part, sales receipt and a brief letter including your name, mailing address, and model number. Mail the prepaid package to:

Hamilton Beach
attn: Dock 1
263 Yadkin Road
Southern Pines, NC 28387

Your replacement part should arrive within 2-3 weeks. However, if more information is needed or in the event that the part is not covered by warranty, correspondence will be mailed to you offering alternatives. 

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