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Frequently Asked Questions

View our FAQs to get self-help with some of our most often asked questions. Select a Category from the drop-down menu to get started.

  • Can I crush ice in my blender, even if I don’t have the "ice crush" feature?

    Yes. Always cover ice with a liquid and process in small batches, using the highest speed available, and pulse until satisfied with texture.

  • Can I chop dry ingredients in my blender?

    Yes. Always process in small batches and Pulse on and off (limiting run time) until mixture is at its desired texture.
    Helpful Hint:

    1. Stop and shake or stir container often.

  • How do I process raw vegetables?

    Process in small batches.

    1. Cut food into small pieces and drop in container
    2. Cover with cool water
    3. Use the High speed and pulse, shake or stir often
    4. Drain

  • What is the container made of?

    Styrene or glass

  • Are there recipes available?

    Yes.

  • Can I change the motor clutch?

    No. Internal parts (for your safety) are not available. Please contact Customer Service for further assistance.

  • Why does the container carry an odor?

    Depending on the type of ingredient, an odor may linger within the container; simply store the container without the lid.

    Helpful Hint: Rinse the container with a little diluted bleach and water solution.

  • What would make the motor smoke?

    A "smoking motor" is usually caused from a binding between the cutting unit clutch and the clutch on the top housing, which connects to the motor. The unit should be allowed to cool down first. Then check the cutting unit to see if the blades on the cutting unit "spin freely." If the blades do not spin freely, the cutting unit needs to be replaced. Once the motor base (without container) has had a chance to cool down, it can be plugged in and turned on to see if it works properly. (If the unit was not turned off when the cutting unit locked, the motor could be damaged.)

  • What are the different options or speeds for?

    The speeds give flexibility in the amount of power allowed from the motor to satisfy a variety of blending applications.

    Helpful Hint: Our Home Economist says that she uses High and Pulse for almost everything.

  • Are containers and cutting units dishwasher safe?

    The glass jar is top rack dishwasher safe. Dishwasher use may, however, cause the plastic container to "cloud." This is normal.

    Helpful Hint: While the container is dishwasher safe, for best long-term use and care you should hand wash and dry it.

    The cutting unit is not dishwasher safe and should be washed with hot soapy water.

  • What size filters should I use?

    1. 2-12 cup basket style ADCs use standard 12 cup disposable basket type filters (any brand).
    2. 2-12 cup cone style ADCs use #4 cone filters (any brand).
    3. 1-4 cup basket style ADCs use standard 4 cup disposable basket type filters or #2 cone filters (any brand).
    4. 1-4 cup cone style ADCs use #4 cone filters (any brand).

  • Where do I purchase replacement parts such as carafes?

    Replacement parts are available at some local discount and department stores. Otherwise carafes can be purchased directly from a Master Parts Distributor:

    US: 1-800-851-8900
    Canada: 1-800-267-2826

  • Why don't I get 12 actual (8 ounce) cups of coffee from my 12 cup ADC?

    The ADC’s cup size is measured in 4 to 5 ounce serving sizes, the industry standard, versus an 8 ounce measurement.

  • How do I clean the ADC?

    To clean the INSIDE of the coffeemaker:

    To prolong the life of your coffeemaker, periodic cleaning is recommended. In areas with hard water, more frequent cleaning is necessary. You may use any commercially available coffeemaker cleaner and descaler intended for home use or contact Customer Service at 1-800-851-8900 to purchase Cleancaf® made by Urnex®.

    1. Place empty carafe on Keep-Hot Plate and place empty filter basket into coffeemaker. Firmly close rotating filter cover.
    2. Pour one pint of plain white vinegar (or coffeemaker cleaner and descaler) into the reservoir.
    3. Turn ON coffeemaker.
    4. After 30 seconds turn OFF.
    5. Wait 30 minutes to allow the vinegar to clean. Then turn ON again. When the brew cycle is finished, turn OFF.
    6. Empty carafe and rinse. Pour one carafe of cold water into the reservoir. Place carafe on Keep-Hot Plate.
    7. Turn ON. When the brew cycle is finished, empty the carafe. Repeat this process with one more carafe of cold tap water.
    8. Turn OFF when complete.
    9. Wash carafe and filter basket before making a beverage.

     To clean the OUTSIDE of the coffeemaker:

    1. Unplug coffeemaker and allow to cool before cleaning.
    2. Wipe Keep-Hot Plate with a damp cloth. Do not use abrasives.
    3. Occasionally wipe the water spreader area under the rotating filter cover, with a clean, damp cloth to remove oils and residues resulting from the ground coffee.
    4. To clean all other outside surfaces of the coffeemaker use a clean damp cloth.

    To clean the carafe:Wash carafe by hand or in dishwasher. For hard to remove soil, use baking soda or a mild cleanser. To remove hard water stains and deposits, fill carafe with hot water and add 2 tablespoons of automatic dishwasher detergent. Allow this solution to remain in the carafe overnight, then rinse the carafe. Scrub with a non-abrasive cleaner to remove any remaining residue.

    Note: To make cleaning the carafe easier, we recommend that you rinse the carafe with water immediately following each use.

  • Why does my coffee taste bitter?
    1. variation in the mineral or chemical content of the water
    2. the brand, quantity, or quality of coffee
    3. the age or storage conditions of the coffee (coffee should be stored in a refrigerator in a sealed container)
    4. granule size of the coffee grind (drip coffee makers should use medium grind while cappuccino makers should use fine grind).

  • What about condensation and steaming?

    Depending upon humidity, condensation or steaming is normal and may result in a few drops of water around the basket or reservoir area.

  • What about evaporation?

    As evaporation occurs, the brew will become stronger. Evaporation during brewing and absorption in the coffee bed will reduce the final brew below the starting water level.

  • What about the noise?

    Gurgling and boiling sounds are normal and may occur near the end of the brewing cycle as the last of the water cycles through.

  • Can I reheat cold coffee?

    The warming plate is not designed to reheat cold coffee. DO NOT pour coffee back into the reservoir. This may damage your coffeemaker.

    Helpful Hint: The best way to reheat cold coffee is in a mug in the microwave.

  • Can I turn my ADC off and then back on, to keep the 2 hour automatic shut off from turning the unit off?

    Yes, and you may hear a normal gurgling sound.

  • Can I pour already brewed coffee (cold) back into the reservoir to reheat?

    No, it may cause damage to your coffeemaker.

  • Can I purchase an internal replacement part?

    No, internal parts (for your safety) are not available. Please contact Customer Service for further assistance.

  • What temperature is normal for brewed coffee?

    175° -185° F; this is the basic brew and keep-warm temperature.

  • Can I put my carafe in a dishwasher, use it on a stove top or in the microwave?

    Carafes are top rack dishwasher safe; but do not use on a stovetop or in the microwave.

  • Why is the carafe not covered by warranty?

    Glass is a very vulnerable material.

  • What material is the ADC housing made of?

    The housing material is a plastic that has properties that meet all agency requirements.

  • Which ADCs have "auto shutoff"?

    Type A11, A12, A14, A17, and A19 clock models shut off in 2 hours for any programming mode. A6 clock models only shut off automatically in the Auto mode (will not shut off automatically in the On mode).

  • My ADC has a brew selector feature. How does it work?

    The "Brew Selector" allows you to select mild, regular, or strong coffee. The 1 dot = mild, 2 dots = regular, 3 dots = strong brew.

  • How do you remove the under-the-cabinet can opener from the mounting bracket? And where are the screws located?

    Raise the center tab up and slide the can opener to the rear. The screws are located inside the top of the unit along with the cord. This is also the cord storage.

  • Why are the screws so long?

    Households have a variety of cabinet styles. Longer screws allow the unit to be placed in the great majority of these households.

  • Why does the cutting assembly drop the can?

    The most likely explanation for this is that the can is not being positioned correctly. The can should be placed under the can guide arm with the lid between the drive gear and blade.

  • Should you be able to open large coffee cans?

    Yes. The can should be held, particularly if you have a short can opener. Opener may have to be held over the side of the counter.

  • Should you be able to see the blade pierce the can?

    Yes. When the can starts turning.

  • Why doesn't the blade pierce the can?

    It probably does but, because the unit has an automatic shutoff feature, the blade does not pierce the can until the lever is depressed to activate the cutting operation.

  • Does the blade retract?

    Yes

  • How do you replace the cutting assembly afer cleaning?

    Place knob on back of lever into large end of keyhole, then push left or right (depending on your model) until it stops.

  • How do you use the Penguin® can opener?

    To open a can, push front of cutting assembly backwards to lift the blade. Make sure the flip-up magnet is in the up position. Tilt top of can in to position cutting blade inside rim of can. Push down top of cutting assembly to start the cutting action. To remove the can, hold the can and push backwards on front of cutting assembly again. To remove the cutting assembly for washing, twist release button on front of can opener clockwise and lift out cutting assembly. Wash, rinse, and dry thoroughly. If you want to wash the cutting assembly in the dishwasher, remove flip-up magnet first by grasping one side near hinge and pulling out slightly until magnet releases from hinge. To replace cutting assembly, place it in position and firmly press both sides until it snaps into place.

  • How do you remove the cutting assembly for cleaning?

    Raise the lever to its highest point and push the lever to the right or left (depending on your model) until it pops out of its locked position.  

  • What is the heating element made of?

    Aluminum.

  • Can the blades be sharpened?

    No.

  • Why is the blade release button hard to push in? Is there something wrong with the switch?

    The blade release button pushes forward to release the blades. The button is not part of the switch at all. The button releases the blades so that they can be pulled out gently by holding the two plastic guards on the end of the blades.

  • Will the handle get warm to the touch?

    Yes, depending upon the texture of the food. The harder the knife has to work, the faster the motor will heat up. Remember, if you feel the knife heating up, you should allow the unit to cool down before using again.

  • How long does the knife need to cool down?

    10 to 15 minutes.

  • 74100 Model:

    The blade will not release if the knife is being held at a 45 degree angle. To release the blades, turn the knife to the "straight up position" and press the button.

  • What is the length of the blades?

    Models 74200, 74250, 74260, and 74300 have 7-1/2 inch blades; model 74100 has 6-1/2 inch blades.

  • Why won't the food processor start?

    Because the bowl and cover are not locked in place. The interlock safety switch is not engaged, because the cover has not been turned far enough clockwise to engage. To ensure this does not happen see below:

    First, make sure the bowl is locked onto the base properly. Then ensure the cover is locked on the bowl. The cover should be turned clockwise until the vertical tab is even with the arrow on the top housing next to ON.

  • What will a food processor do?

    Chop, shred, & slice a variety of foods, such as cheese and vegetables.

  • What size bowl is available?

    The standard bowl has a dry capacity of 5 cups and a liquid capacity of 3 1/2 cups.

  • What blades or accessories are available?

    S-Blade for chopping and Slicer/Shredder Disc for slicing/shredding.

  • Will the food processor knead bread?

    No, this food processor should not be used for this function.

  • Will the food processor crush ice?

    No, it is not recommended that your food processor be used to crush ice as it may damage the blades or the bowl.

  • Can liquid be mixed in the food processor, if so how many cups?

    Yes, but should not be filled above the 3 1/2 cup mark.

  • What is the wattage?

    200 Watts.

  • Can the external parts, such as the bowl, blades, lid, etc. be washed in a dishwasher?

    The lid/cover and blades can be washed in the dishwasher TOP RACK ONLY. The base should never be put in the dishwasher.

  • How do I assemble the unit?

    PLEASE REFERENCE THE USE AND CARE PROVIDED WITH THIS UNIT. REFERENCE DIRECTLY THE "KNOW YOUR PROCESSOR" AND "HOW TO ASSEMBLE SECTIONs OF THE MANUAL."

    1. Make sure the unit is switched to OFF and unplugged from electrical outlet.
    2. Place base on clean, dry, level surface.
    3. Place bowl on base. Turn the bowl clockwise until it locks in place.
    4. To use the S-Blade: place the S-Blade onto the center shaft in the center of the bowl. The blade is sharp, handle carefully. When using the blade to chop firm vegetables, meats, & cheeses, the unit must be fully assembled with cover locked securely in place. Plug processor into electrical outlet. Turn unit On and drop food through food chute while blade is running. The S-Blade must be in place prior to placing any food in bowl.
    5. To use the Slicing/Shredding Disc: place disc shaft over the center shaft in bowl. Place the reversible slicing/shredding disc onto top of shaft with the desired cutting edge facing up.
    6. Place cover on bowl, lining up the dot on the cover with the bowl handle. Rotate clockwise until the cover locks into place. The motor will not operate unless the cover interlocking mechanism is properly engaged.
    7. The processor has an ON/OFF/PULSE three position rocker switch. Push the switch to ON for continuous operation. Push the switch to Pulse and release to turn the processor off. The PULSE position will operate the unit only as long as the switch is held in that position. When the PULSE position is released the unit will automatically turn OFF.

  • Why won't the food processor start?

    Because the bowl and cover are not locked in place. The interlock safety switch is not engaged, because the cover has not been turned far enough clockwise to engage. To ensure this does not happen see below:
    First, make sure the bowl is locked onto the base properly. Then ensure the cover is locked on the bowl. The cover should be turned clockwise until the vertical tab is even with the arrow on the top housing next to ON.

  • What will this food processor do?

    Chop, shred & slice, along with a variety of specialty uses such as julienne, grate, mince, crumb, mix, cut-in, puree, mash, blend, and grind.

  • What size bowl is available?

    The standard bowl has a dry capacity of 6 cups and a liquid capacity of 2 cups.

  • What blades or accessories are available?

    S-Blade for chopping and Slicer/Shredder Disc for slicing/shredding.

  • Will this food processor knead bread?

    No, this food processor should not be used for this function.

  • Will the food processor crush ice?

    No, it is not recommended that your food processor be used to crush ice, as it may damage the blades or the bowl.

  • Can liquid be mixed in the food processor? IF so, how many cups?

    Yes, approximately 2 cups of liquid may be mixed in the unit.

  • What is the wattage?

    350 Watts.

  • Can the external parts, such as the bowl, blades, lid, etc. be washed in a dishwasher?

    Generally, all external parts are "top rack" dishwasher safe. However, some Use & Care booklets state differently, so we suggest following the Use & Care instructions provided with your food processor.

  • What do the following symbols mean?

    O = off
    | = on
    M = Momentary

  • What are the circular holes in the slicer/shredder blade for?

    For your thumb and forefinger when inserting and removing the blade to/from the bowl.

  • Why does food get caught in the holes of the slicer/shredder blade?

    It is natural that certain foods will get caught in the finger-grip holes. If this happens, turn processor off and remove food, reassemble and continue.

  • How do I assemble the unit?

    PLEASE REFERENCE THE USE AND CARE PROVIDED WITH THIS UNIT. REFERENCE DIRECTLY THE "KNOW YOUR PROCESSOR" AND "HOW TO ASSEMBLE SECTIONS OF THE MANUAL."

    1. Place base on clean, dry surface.
    2. Make sure the unit is switched to OFF and unplugged from electrical outlet.
    3. Place bowl on base, with handle facing you. Move bowl back and forth slightly until it drops down into place.
    4. Rotate the bowl counterclockwise until it locks into place. When the unit is new, you may need to turn the bowl quite firmly to lock it. This tightness will decrease with repeated use.
    5. To put on S-Blade: Place the S-blade into food processor shaft through hole in center of bowl. Turn blade slightly until flat edges on the two shafts line up and allow the blade to drop down completely onto the food processor shaft.
    6. To put on Slicer/Shredder Disc: Place the blade shaft into food processor shaft through hole in center of bowl. Align hole in center of blade with hexagon shape on top of the blade shaft so that the blade drops down onto the blade shaft. Handle blades carefully to avoid injury. Hold S-blade by the top of the plastic hub in the center; handle slicer/shredder disc by the edges.
    7. Place cover on bowl with safety interlock tab to the right of the bowl handle. Turn the cover counterclockwise so that the interlock tab slices into the slot on the side of the motor housing. The unit will not operate unless it is completely locked into place in the slot. Turn until you hear the cover lock into place.
    8. Place food pusher in food chute on top of cover.

  • Should I be able to hear the speeds change?

    Not necessarily. Usually you will not be able to hear the changes other than from low to high.

  • Are the beaters stainless steel or chrome?

    The beaters are chrome-plated, and should be washed and dried immediately to prolong life.

  • Where are the model and series numbers?

    The model and series numbers were stamped in the following areas:

    1. On older stand mixers: remove the mixer from the stand, the model is on the underside of the mixer.
    2. On hand mixers: the model and series numbers are on the the underside of the mixer. Some stand mixers: model and series numbers are on the bottom of the stand. 

  • What are the 2 cooking surfaces?

    A standard grilling surface and a solid surface.

  • What type of coating is on the grill?

    The coating is an industry standard nonstick coating (fluorocarbon).

  • Is the unit dishwasher safe?

    Yes, the grill and the drip tray (base) are dishwasher safe. (This does not apply to the MealMaker Express™ - only its drip tray is dishwasher safe.)

  • What is that silver coating on the drip tray?

    The silver coating (if on your model) is a heat-reflective paint.

  • What is the drip tray (base) made of?

    Phenolic, a hard plastic that is heat resistant, or aluminum (depending on your model).

  • What is the cooking grid made of?

    Die cast aluminum with a nonstick coating.

  • Can a degreaser be used to clean the grill?

    Yes, our Home Economist tested, and it proved to ease the cleanup process and not harm the grill or base.

  • Can I purchase a variable temperature setting plug to replace my standard plug?

    If your grill came with a standard plug, a variable temperature plug cannot be used.

  • Can aluminum foil bags be used on the grill?

    Yes, and the bags make cleanup easy. Make sure to turn the bag over at least once halfway through the cooking cycle to prevent burning.

  • Why do the instructions request that I unplug the power cord from the outlet first and then unplug it from the unit?

    As a safety precaution, units that do not have on/off switches should be unplugged from the outlet first.

    Example: If the cord was unplugged from the unit and it was dropped on a wet surface, it would be unsafe. If the cord was first unplugged from the wall outlet, there would not be a safety hazard.

  • How long should I preheat the grill before cooking on it?

    At least five minutes.

  • Can I cook meat on the top half of the MealMaker Express™ when it is folded open?

    Yes, our Home Economist has cooked up to 6 hamburgers at one time on the top half. However, bear in mind that the top half does not have a drip tray so fatty meats should be avoided in case there are significant grease drippings. We recommend this area be used for vegetables, eggs, breads, etc.

  • Is there an on/off switch as noted in the Use and Care Safeguards?

    No. The Use and Care Safeguards section covers standard UL requirements. These grills don't need an on/off switch. Simply remove the cord from the outlet, then disconnect the prong from the grill.

  • Do I have to peel and take the seeds out of the fruit first?

    It depends on the type of fruit. Citrus fruit must be peeled first; with all other types of fruit, it's not necessary. Also, only large pits found in certain fruits like peaches must be removed first.

  • Can I use frozen vegetables and fruits?

    In order to achieve optimum juicing you should thaw your vegetables and fruits prior to juicing. Thawed vegetables and fruits produce the most juice.

  • Do I have to stop periodically to let the motor cool down?

    It is a good idea to allow the motor to cool during juicing. The main thing to do to optimize juicing is to ensure that the basket area and pulp bin are cleaned often, because this is what slows the juicer down and causes the motor to heat up.

  • How do I remove food stains from the juice extractor?

    Acids in various foods will cause discoloration, this is normal.

    Helpful Hint: Add about 1/2 cup bleach to dish water and allow external parts to soak. This will remove most stains.

  • The model 67150 Juice Extractor has a pulp bin/container and a juice container. How do I tell the two apart?

    The pulp bin/container is 9" tall and has a handle at the bottom. The juice container is 6" tall and will fit inside the pulp bin/container for storage.

  • Can I use vegetables as well as fruits in my juice extractor?

    Yes, vegetables can be used in the juice extractor.

  • How do I care for and clean the soleplate?

    1. To protect the soleplate from scratches, never iron over buttons, zippers, metal rivets, or snaps. 
    2. To clean starch build-up and other residue from the SilverStone® soleplate (feature found on selected models), unplug the iron and allow it to cool. With iron in upright position, clean the nonstick surface with a warm, sudsy cloth or sponge; wipe dry. DO NOT USE any abrasive cleaners or metal scouring pads as they may damage the nonstick surface. 
    3. To clean starch build-up and other residue from the Smooth Glide aluminum soleplate, unplug iron and allow it to cool. With iron in upright position, clean the soleplate with a damp cloth or sponge and a paste made of baking soda and water. DO NOT USE abrasive cleaners or metal scouring pads as they will scratch the smooth surface.

  • How much do the full-size and lightweight irons weigh?

    The full-size weighs about 2 lbs. 4 oz; the lightweight iron weighs about 1 lb. 6 oz.

  • Why does the light stay on when the unit is turned off?

    The light is a power on light, and it will remain on while unit is plugged into a power outlet. ALWAYS UNPLUG THE IRON AFTER USE.

  • How do I store the iron?

    Store the iron in the upright position, never wrap the cord around the iron and empty all water from the iron. It is best not to store the iron in dust prone areas such as a laundry room where dust can settle in the opening of the water reservoir; dust will eventually cause blockage and prevent the iron from steaming.

  • Why does the iron leak while using the "Blast of Steam"?

    Pumping the "Blast of Steam" button will cause the chamber to flood and the unit will leak or drip water from the vents. Press button twice, allow the blast of steam to evaporate, then repeat.

  • What type of water should I use?

    Tap water is recommended because it has minerals in it that actually "season" internal parts. However, in hard water areas, use a combination of bottle and tap water.

  • What do I do when the iron shuts off and will not come back on?

    Some irons have an Automatic Shutoff feature. There are several ways the automatic shutoff feature works. Try the following:

    1. Turn unit off, unplug the iron from the outlet and plug back in, turn unit on.
    2. Press the reset button on the control panel.
    3. Rapid movement of the iron (a quick shake).

  • How much current does the power light use?

    The average iron light pulls .001 total amps.

  • Why does the iron not glide over the material?

    he iron must preheat for 5 minutes to allow the thermostat to stabilize, and it must be set on the proper temperature for the type of fabric you're ironing.

  • Can vinegar be used to clean the iron?

    NO , use only clear water in the reservoir unless directed otherwise in the Use & Care instructions.

  • What is Auto Shift?

    Auto Shift allows the slow cooker to heat up to high and then internally shift down to low, so it gives more flexibility in cooking time. Example: A certain recipe may take 4 hours on high, 5-6 hours on Auto Shift and 7-8 hours on Low.

  • Is the crockery liner oven, stovetop, microwave, and dishwasher safe?

    The crocks are microwave, oven and dishwasher safe, do not use on stovetop.

    Helpful Hint: 
    Crocks are vulnerable to thermal shock, which is a condition caused by extreme changes in temperature. Never put a hot crock in cold water.

  • Are the crock and lid covered by warranty?

    No, due to the vulnerable materials, the warranty excludes these items.

  • How do I remove the crock?

    Use hot pads or mitts to remove the crock.

  • Does lifting the lid hinder cooking?

    Yes, lifting the lid allows the steam to escape which can cool the food load.

  • Is it normal for the slow cooker to boil?

    A slow simmering boil is normal, however a rapid boil is not.

  • Can I store food in my crock?

    Yes, but do not expose the crock to a sudden temperature change or the crock could crack due to thermal shock.

  • What size Slow Cookers are available?

    Proctor Silex currently makes 4 different size Slow Cookers: 3-1/2, 4-1/2, 5-1/2 and 6-1/2 quart models.

  • Is it normal for the outside bottom of the crock to be rough?

    Yes, the crocks are not glaze finished on the bottom surface.

  • Why does the glass lid sit so loosely on the crock?

    The lid is intentionally loose in order to let small amounts of steam escape.

  • Does the crock contain lead?

    No. There is no lead or cadmium in the crock.

  • Should the bottom and legs get warm?

    Yes. Although plastic is an insulator, it will heat up somewhat but will not melt.

  • Select models have a plastic lid including model 33430. Is it normal for condensation to accumulate on the lid?

    Yes, condensation will accumulate on the underside of both the glass and plastic lids, this is normal.

  • What is the wattage of the slow cooker?

    The wattage is located on the bottom of the appliance.

  • Can you explain how to turn the rack over to have it in the high or low position?

    Open the door to remove the rack, flip it over, and re-install on the correct guides. For illustrations, consult your Use & Care guide.

  • What position should the rack be in for toasting, baking, or broiling?

    Toasting bread and frozen pastries - UP
    Toasting bagels and most baking - DOWN
    Broiling requires use of pan and broiling rack in the UP position.(this feature found on selected models).

  • With what should I clean the pan and broil grid?

    Hand clean using hot soapy water per your Use & Care Guide. You can place the pan and broil grid in the dishwasher, but this will discolor it.

  • What is the wattage and voltage of the oven?

    This information is stated on the bottom of the product. It will vary by model.

  • How do you top brown when both elements are on?

    Since top browning is generally a quick process, the bottom elements will not affect the results.

  • Why are the knobs more difficult to turn on models O3005 and O3008?

    These are "manual models" and a characteristic of that design.

  • Which toaster ovens come with the pan and grid?

    The ovens with the broil feature include a pan and grid.

  • Why doesn't the door close tightly?

    There is a hidden spring that closes the door. If the tension in the spring has stretched, the door will not close flush with the unit.

  • What causes my oven to turn dark and around the control knobs?

    Some discoloration will occur through time and use of the product.

  • What are the external measurements?

    Our current models measure 16" wide, 11" deep, and 7-1/4" high across the widest points.
    Model 31410: 16" wide, 11" deep, and 9" high.

  • Can I use Pyrex® or glass baking dishes inside the oven?

    Most manufacturers of glass ovenware do not recommend using their product in any type of toaster oven.

  • Can I use aluminum foil in the oven?

    Yes, but do not allow it to come into contact with the heating elements. Do not use to cover the crumb tray.

  • What can I clean the inside of the oven?

    Non-abrasive cleaners. Do not use oven cleaners.

  • Which elements should come on during the various settings?

    1. Broil: top and bottom on some units; top only on others
    2. Bake: top and bottom during preheat, then both cycle
    3. Top Brown: top and bottom on some units; top only on others
    4. Toast: top and bottom

  • What are the inside dimensions of the toaster oven?

    Our current models measure 11" wide, 9" deep, and 5" high.
    Model 31410: 11-1/4" wide, 9-1/4" deep, and 4" high.

  • Why is there no bell or tone to notify me that my toast is finished?

    There are various features for individual models. Some older models were not designed with a bell. Current models have a lever that pops up. The IntelliToast™ Toaster Oven/Broilers do have a "toast ready" tone.

  • How much batter should I use for one waffle?

    We recommend 2/3 cup for the regular grid waffle baker and 3/4 cup for the Belgian grid waffle makers.

  • How long should I preheat the waffle maker before cooking on it?

    At least five minutes.

  • What temperature does the waffle maker reach and cook at?

    The waffle baker cooks at 400 degrees.

TESTED. PROVEN®

Tested. Proven.® These may seem like two simple words, but they are words we take to heart. It is our promise to you. For generations our products have graced countertops across the country, and every day we work to earn the opportunity to stay there. From creation to production, our goal is to bring you reliable products at reasonable prices.

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